Refund & Return Policy

At LumiBranch, we love our customers and want you to feel confident when shopping with us. We understand that buying online can sometimes feel uncertain, so we aim to make our return and refund process as simple and straightforward as possible.

Return Policy

LumiBranch accepts returns or exchanges for items purchased through our website within 30 days of purchase, provided the following conditions are met:

• There are no visible signs of damage or use.
• All original packaging is intact.
• The product is returned in the same condition in which it was received.

Any signs of damage or excessive use may affect eligibility for a return or refund.

Items cannot be returned or exchanged after the 30-day return period.

To complete your return, we may require a receipt or proof of purchase, such as your order confirmation email and order number.

For all return or exchange requests, please contact lumibranch@outlook.com and provide your order number and reason for the return or exchange. Our team will review your request according to the terms outlined in this policy.

Exchanges

For an exchange, please contact lumibranch@outlook.com with your order number and the reason for your exchange request.

Exchanges are generally available for items that are eligible under this return policy.

Return Shipping

Customers are responsible for paying their own return shipping costs, unless the item arrived damaged or defective.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of an item that is lost during return shipping.

Refunds

Once your returned item has been received and inspected, we will send you an email confirming that we have received it and notifying you whether your refund has been approved or rejected.

If your refund is approved, the amount will be automatically credited to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Late or Missing Refunds

If you have been notified that your refund has been processed but it has not yet appeared in your account, please allow 2–3 business days for your bank or payment provider to process the transaction.

If you still have not received your refund after this period, please contact us at lumibranch@outlook.com so we can investigate the matter.

Gifts

Gift purchases follow the same return process described above.

If an item was purchased as a gift and shipped directly to the recipient, any approved refund may be issued as a store credit or gift credit, where applicable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at lumibranch@outlook.com within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the damaged or defective item
• Photos of the packaging, if applicable

We use delivery and tracking information when reviewing damaged-item claims.

Failure to report damage within the 48-hour period may affect our ability to honor the claim.

Feedback

We'd love to hear your feedback, questions, or concerns. Please contact lumibranch@outlook.com with any comments about your experience.

We take customer feedback seriously and continually work to improve our products and service.